YOU HAVE QUESTIONS
WE HAVE ANSWERS
WHY SHOULD I HAVE YOU DO MY PRINTING WITH SO MANY PRINTERS OUT THERE?
Because we’re all about image quality. We’ll make your photos look their best. Every photo we print is individually viewed and adjusted for printing by a professional photographer. All of our canvas prints are coated and stretched by hand. If you are looking for machine prints at rock-bottom prices, with minimal personal attention to image quality, you won’t find it here. Your photos receive individual attention with the aim of presenting them at their best color, tonal range, and clarity.
For more thoughts on why quality printing matters have a look at this post.
DO YOU DO GICLEE PRINTING?
In short, yes we do giclee printing. Over the years I have found that the word “giclee” means different things to different people. It is important to understand what someone’s idea of giclee is before answering yes or no to a print being a giclee print. Giclee printing is essentially high quality printing on inkjet printers, which is exactly what we do. Click here to read more about the idea of giclee printing.
WHAT SIZE PRINT WILL MY PHOTO MAKE?
The short answer: most cameras made in the past few years shot at their highest quality (fewest shots to fill the memory card) will make beautiful prints, even at surprisingly large sizes. So choose the size print that fits your needs; we’ll contact you with recommendations if we notice any problems. Don’t worry, if you ask for a size that is too large for your file quality we will not print it without first getting in touch with you.
If you want the long (and very informative) answer to this question then have a look here.
ARE YOUR PRINTS ARCHIVAL?
Read all about that here.
HOW DO I GET MY PHOTOS TO YOU?
You can get us your photos in a number of ways. You can send an email to email@example.com with your photos attached. Alternatively, if your photo is too large for email then you can share with us via Dropbox (we use it every day and love it) or a similar service such as Google Drive or Hightail.
WHAT FILE TYPES DO YOU ACCEPT?
We accept all standard image formats, including: .jpeg .tiff .psd (Adobe Photoshop) Don’t know anything about file types? No problem. Ultimately, we will make beautiful prints with just about any image file type that you send us. Send us your photo if you are unsure and we can take it from there.
WHAT PRINT SIZES DO YOU OFFER?
We can print your photos just about any size you like. Since we do all the work individually by hand we can custom make you any size. We have our stretcher bars custom made for us and we get them in long sections. Since we don’t use pre-sized bars this allows us to cut them to nearly any size you like. Have a particular size in mind? Get in touch with us.
WHAT IF I'M NOT AN AMAZING PHOTOGRAPHER?
All that matters is that you like the photo. We do printing for just about everyone from professionals to people who barely know how to turn on their camera. You don’t need to be a professional to want a high quality print to hang on your wall and we will give all photos the same attention.
CAN YOU PRINT PHOTOS FROM MY PHONE?
In short, yes. We suggest you send us your photo and let us have a look at it. We’ll let you know how large it can be printed and still make a quality print.
CAN YOU PRINT FROM ANYTHING OTHER THAN DIGITAL FILES?
Yes. We can produce beautiful ready-to-hang canvas prints from the full spectrum of photographic technologies, ranging from digital files, negatives, slides or prints to even tintypes, daguerreotypes and other early photo originals. Digital files can be sent to us directly from your computer. Prints, negatives, etc should be adequately packed and sent by any method that gives you a tracking number (for their safety.)
HOW LONG DOES IT TAKE?
General turnaround time is in the 3-5 business days for canvas prints and 2-3 business days for paper orders. Sometimes we slow down a bit during the busy season, and other times we get it done faster. We are always happy to work with you on deadlines so if you are in a time crunch please get in touch with us.
WHAT IF I HAVE SPECIAL REQUESTS?
Special requests is what we’re here for! We enjoy working closely with you at any time to meet any special needs you may have, or to answer any questions. If you have questions about a particular photo simply send it to us and we’ll have a look and get right back to you.
WHAT GOES ON THE EDGE OF MY CANVAS PRINT?
We have 3 options. The first, and the one we generally recommend, is to let us handle it. We will create an edge from your photo so that it wraps around without any loss of image area. Alternatively, we can make the edge any color you like; black, white, chartreuse, liliac, #82b2cd. Just let us know. Finally, we can oversize your photo and let the extra space wrap around the edge, though we tend to avoid this unless really necessary. Questions about your particular photo edge? Just let us know.
WHAT ARE YOUR PRINT PRICES?
Have a look at our pricing page.
CAN YOU PRINT MY PHOTO IN BLACK & WHITE OR SEPIA?
Absolutely. Just let us know that you want your photo in black and white or sepia and we can take it from there, free of any additional charge.
WILL YOUR PRINTS MATCH WHAT I SEE ON MY MONITOR?
Read this article which addresses color, monitor, and print consistency.